Our products are delivered using Fastway courier service and Australian Post. We deliver within 1-2 working days to most major cities, within 2-4 days to rural areas and from 7-10 days to WA and parts of Tasmania. Both Fastway and Auspost provide a traceable service which ensures that deliveries can be tracked and signed for. This means that you get your products fast, safely and hassle-free.
All items (except perishables) require your signature before they can be handed over. If you are not available at the time of delivery, a calling card will be left by the courier company for you to arrange a suitable time for the item to be delivered. Alternatively, at our online checkout, you may give authority to leave the product at your front door. Perishables will be left at your door regardless of whether or not there is someone to sign for it.
Perishable items, such as living wheatgrass punnets, sprouts and microgreens, are delivered with Fastway couriers and will be left at your door regardless of whether there is someone available to sign for it. Please be aware that perishable items cannot remain outdoors for long periods of time. Due to the nature of perishable items, we are only able to provide these products to Sydney, Melbourne and Brisbane metropolitan areas. These zones are coloured: BROWN, LIME, and RED on the Fastway map below. Please be aware that we only deliver perishable items, such as living wheatgrass, to Sydney on Tuesday and Melbourne and Brisbane metropolitan areas on Wednesday.
ITEMS CAN BE LEFT AT YOUR DOORSTEP
If you would prefer not to sign for your product or you are not available to sign for your product, and you are happy for the item to be left at your doorstep, please indicate this at check out and we will advise the courier service to leave the item on your doorstep.
YOUR PHONE NUMBER
It is best if you provide us with your phone number at checkout to ensure a smooth delivery service. You can be confident that your phone number will only be used if there is a problem with delivering your product.
WESTERN AUSTRALIA AND TASMANIA
Due to quarantine restrictions in Western Australian, we are unable to deliver grains or perishable items to this State.