Our products are delivered using a number of courier services, primarily Fastway couriers and Australia Post. We reserve the right to send your order with a courier of our choice.
We dispatch all orders within 1-2 working days. Orders to major cities will ordinarily arrive within 1-3 working days and orders to rural areas will ordinarily arrive within 5-10 working days. Orders weighing 250 grams or less will be sent in a standard Australia Post envelope which can take a longer period. Orders weighing over 250 grams will be sent with a much faster courier service.
Despite these estimated delivery times of arrival, we DO NOT guarantee deliveries will arrive at this specified time or date. We always do our best but ultimately we are dependant on our courier companies. Always give yourself adequate time for an order to arrive.
TRACKING AND YOUR SIGNATURE
All our deliveries are tracked and require your signature. This allows you to track your parcel at any time. If you are not available at the time of delivery, a calling card will be left for you to arrange a suitable time for the item to be delivered. Deliveries can arrive at any time during day from 7am to 6pm. We are unable to give specific delivery times. Please do not request that deliveries are made on or within a certain time, as this is not possible.
Authority to Leave
If you wish, at the online checkout page, you may give authority to leave your parcel at the door or some other location.
By placing an order for perishable items, such as fresh wheatgrass, broccoli, radish etc, you automatically agree to have the items left at your front door regardless of whether there is someone available to sign for it. Due to the nature of perishable items, please be aware that you also accept the risk this may involve. Please be aware that perishable items cannot remain outdoors for long periods of time. Please note we are only able to provide perishable items to Sydney, Melbourne and Brisbane metropolitan areas. If you are unsure whether we service your area, please email us.
Please note that we do not insure, cover or accept responsibility for items that are damaged or lost in transit via a courier.
YOUR PHONE NUMBER
It is best if you provide us with your phone number at checkout to ensure a smooth delivery service. You can be confident that your phone number will only be used if there is a problem with delivering your product. Please do not request that couriers call you prior to delivery as they are unable to do this.
REMOTE AND P.O. BOX SURCHARGES
We reserve the right to request an extra remote area surcharge above the freight charges already paid if your delivery location is classified by our couriers as remote. We will contact you prior to despatch to advise you of the surcharge and to seek your confirmation or further instructions.
We also reserve the right to request an extra surcharge for deliveries to P.O. Box addresses that are over 5kg. We will contact you prior to despatch to advise you of the surcharge and to seek your confirmation or further instructions.
WESTERN AUSTRALIA AND TASMANIA
Due to quarantine restrictions in Western Australian, we are unable to deliver grains or perishable items to this State.